We're sorry things didn't work out for you, but here's the good news: we accept returns within thirty (30) days of purchase. Returns must be requested and postmarked within 30 days of receipt. We may delay or refuse returns if fraud or abuse is suspected.
You just can't return anything that's worn, damaged, washed, or altered in any way. No deodorant marks or other stains. All original tags must be attached and the product must be in its original box /wrap. Also, gift cards are non-returnable and non-refundable.
The following items cannot be returned or exchanged: hair accessories, earrings, and any items marked as "Final Sale".
The return package must include the receipt you received with your purchase. In addition, be sure that the order number is stated clearly on the receipt.
You must inform us of the return package tracking number and once your return item arrives back to us we will start processing your refund.
You can choose to buy another item for your full credit or to get a refund to your original payment method (credit card, PayPal).
Refund will require a handling & processing fees which will be deducted from the amount to be refunded to you. We will inform you of this amount once get it calculated.
Original shipping charges are non-refundable.
You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package. You must inform us of the return package tracking number and once your return item arrives back to us we will start processing your refund.
You will receive your refund in the original form of payment.
Unfortunately we cannot refund duties, taxes or shipping charges.
Order # _________
104 Shderot Har-Zion
Kiryat Hamelacha 1st floor
Tel-Aviv, ISRAEL 6653459
Start your return by informing us. Contact us.Detail the order number and the item(s) you would like to return and indicate the reason for your return.
Let us know if you choose to buy another item from our store or you prefer a refund. Please note, buying another item will be processed free of charge (but still you will be charged for the new item's shipping costs). Returns for a refund to your original payment method (credit card, PayPal) will require a handling & processing fee, which will be deducted from the amount to be refunded to you. We will inform you of this amount once get it calculated. Please note that original shipping charges are non-refundable.
Send us your package (including the purchase receipt and order number) to our above address and make sure to inform us of the tracking number to follow.
Refunds and Processing
- Refunds will be processed within approximately 7 to 10 business days after we receive your return.
- Original shipping charges are non-refundable.
- Duties, taxes or any surcharges are non-refundable.